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I have been a Sears customer since 1966. I recently purchased a billiard table online (9-7-12), and received a confirmation for delivery to be 9-18-12, and that I would be contacted by an installer on 9-14-12. An installer called me on 9-12-12 and asked if the table had been delivered and that she would make arrangements to install once it was delivered. On the 15th I received a call from the local Sears appliance dept. asking if I was satisfied with the delivery/pickup of my new appliance, and I explained that I ordered a Billiard table and that it wasn't yet delivered. Was given the name Mark at the Enfield Sears and the store number and told to call if there was any problem with delivery. I wrote to customer service that same day via email regarding the confusion at Sears, and received an apology and email stating my order was in processing and scheduled to be installed on 9-18 as originally stated, and given the number for your installation dept. which I called on the 17th (today) at 5 PM and was told someone would call this evening with a time for delivery and install. When I returned home at 8 pm and hadn't received a call I called the installer whose name and number I was given and he told me he only installed and his agreement with Sears was only to install not to pickup and deliver items. I called the install dept. number again several times, and the customer service number also, and was told they would make a report and promised someone would contact me before 11 pm tonight. It is now 10:45 pm and still not answer. What is the problem. I need this item to be delivered and installed as promised tomorrow as I have made arrangements to take the day off so I could be here. I need an answer. The runaround is getting old and not at all acceptable. Is this how you treat your loyal customers?


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