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Dear Sir,<br /> I have a serious critical complaint that I need to share with whom it might concern .Around one year ago, I bought a Samsung mobile GT-I9003 and two days later, I had to exchange it from the store because there was always system error. The second phone was as lucky to work for 15 days and again they changed it for the same reason. The third set worked for exactly one year which drove me out of warranty and when I asked whether it was a manufacture or usage problem they claimed that it is not usage problem but they do not mind as it is out of warranty. <br /> I phoned the support center 08000 726786 in Egypt to consult them of what to do. On 6 Sep, I talked to Ms. Dina Zareef and she said I had to visit the Customer Center again although I told her that I went twice. When I went to the center upon her request, the Center Manager was amazed of her attitude cause he said there was no need to come again all what they needed at the support Center is the report and I already had it. So the Center manager and I called them and we talked to Ms. Salma Elsayed and she apologized for her colleague&acirc;??s mistake and she said they will get back to me the same day which never happened. The next day I talked again to Mr. Mohamed Kamel who again apologized and said he will take the issue into his responsibility and get back to me in 48 hours which he never did. The following day I talked to Mr. Khaled Mohamed who apologized many times for these misunderstand and delays, but still with no feedback. Again I called Mr. Mohamed Kamel and in the worst ever attitude, he told me that he was sorry but the mobile was out of warranty which I was shocked to get as an answer after all. <br /> Add to this, that during all phone calls I always wanted to talk to Ms. Nada Amr whom they said was the Duty Manager but around 9-10 phone calls that took place between me and the center she was never available to get my phone call. <br /> And now, I would highly appreciate if I get some clarification on the following points: <br /> First, if that damage is considered manufacture damage, then, why do I have to pay for the repair? <br /> Second, why are these (supposedly descent) people treating clients like me in that bad attitude? <br /> Third, why don&acirc;??t they get back to me when they promise to do? <br /> Fourth, why did they ask me to wait for all that time, if the answer is &acirc;??the device is out of warranty&acirc;???<br /> Fifth, why do I have to change one cell phone three times and then repair it during one year time which affects my daily routine, business and personal financial plan?<br /> Thanks in advance,<br /> Aya Elghandour<br /> 002 01222153572<br /> 002 01001622226


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