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I have been doing business with suddenlink for over a year. I work alot and recently lost my job, and when I had to start logging onto the internet I found out that I was only receiving 75-80% of my connection. so I thought, well maybe ths is just a fluke,I later found out thru my family this is a normal! So Suddenlink has been charging me for 10 MB of service and supplying 7500kb-8000kb instead of 10000kb. So from a consumer perspective, I was only recieving 75-80 cents of service on the dollar. So we contacted them because when I was downloading something It caused lag In the xbox 360 playing MW3, Son got Killed and he would proceed to express how much he injoyed it. With that all said we decide to up grade to cable and to get 20MB "WIRELESS" not saying how they have been ripping off for $10-$15.00 a month for over a year. I figure we should have said something before this and I sure they would have had that same belief. So we scheduled a instalation. Between 8am-noon on 9/18/2012. No Show! ok, call them, Were sorry for the confution, schedule is between 1300-1530! ok, 1525 Tech shows up. The order from us, 2 roomsHD 2 rooms with regular boxes for cable and exsteneded, plus, 20MB wireless internet. The tech shows up starts trying to use the satilite coaxal cable to hook up Suddenlink cable! Wait! I still want satilite! ok, He stops, starts to install correctly, Then he 2 rooms of regular programing, not in order. ok well he put little converter boxes that change digital to analog, I have digital tv's. ok, now the whole purpose of the up grade 10MB to 20MB "WIRELESS" Sorry he says, We have never been able to have 20MB "wireless" we can get 20MB to a modem, But not wireless. Enter "customer service" Rep says well it says its available according to my information. Why don't you just go ooffersut and buy a wirelees router. I reply, Can I speak to your Supervisor, please! While I wait 45 min. for a Supervisor, I state to the Tech, " What you gonna due when GOOGLE moves in and offers the regular speed free so they will able to up grade to there 4g network." His reply, "they can't, where grandfathered in". No Supervisor answers the phone. So, I hang up, call back ask for the Supervisor, they want information, I said why give this information, there Supervisor is just gonna ask for the information again. 5min wait. Supervisor on phone. ok, I want to remind readers of this little story, I been on the phone for over a hour trying to get service that was aggreed on from the get go. For your knoledge "reader" they are able to get over 20MB to a modem in house. It's just not wireless. So what is needed is there wireless modem that they carry at suddenlink, they just don't carry it at the Paola Office in Kansas. But, a shipment that is comming in on Monday 09/24/2012, is going to have that modem. ok, call your warehouse, have them overnite to Paola,KS. deliver it install tomorrow! Problem solved. No thats not what happens. I'm sorry sir, there is noway that a 20MB wireless modem will work in your home we don't have the ability at your location, it would not work! ok, now you think I'm stupid, your trying to tell me that from right now till Monday Suddenlink is going to upgrade your equipment and transfer lines all over Kansas,So you will be able. My reply, Can I speak to your Supervisor? They replyed, "they just went home" now if I wasn't waiting the first 45min. I would have been able to talk to them. Also, its "1650" 450pm, ok, they said by the way your going to have to have your wife call back cause your not on the account. So last night I called my wife, had her call and put me on the account. Good Morning, Call Suddenlink Customer try to serve you, but can't because I don't know how. "Customer Service". Can I speak to your Supervisor, can I get your information, Please, I just have to give it to them. 10min. 1st level of Management is on the phone A Meleny Hogan, and pardon if I don't spell your name correctly, She basically told me the same speal. My reply is Can I speak to your Supervisor, and she refused, I said May I Please speak to your Supervisor? she said, "there is no one that can do any more than I can the answer is no." I said, Maam, There is someone that you report to may please talk to them? This is the third time you asked and the answer is no. Now she is keeping track of how many times she refuses to give me her boss. Maam, I realise you don't have the ability to help me, Can I Please talk to your Supervisor? She replies,"For the forth time I am not going to let you talk to my Supervisor, Can I Help you with anything else." I said, "no I need to talk to your boss" she said, "thanks for calling Suddenlink Customer Service good bye!


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