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JESSE JAMES CHRYSLER DODGE JEEP IN EXCELSIOR SPRINGS, MO, IS THE BIGGEST JOKE AS FAR A DEALERSHIP IS CONCERNED. RUSS STEPHENS, THE PARTS AND SERVICE DIRECTOR, IS THE MAIN RING MASTER OF THIS 3 RING CIRCUS. HIS WORD, EVEN IF YOU HAVE IN WRITING, ISN'T WORTH THE PAPER THAT HE WROTE IT ON. BOUGHT A NEW TRUCK WITH AN "I OWE YOU" (PROMISE) TO REPAIR A SCRATCH IN THE PAINT. HE ESTIMATED IT AT A CERTAIN AMOUNT TO REPAIR IT AND AFTER TRYING TO REPAIR IT IN A HALF ASS WAY AND REALIZING THAT IT WOULD COST MUCH MORE TO REPAIR IT THE RIGHT WAY, HE WITHDREW HIS PROMISE AND BASICALLY TOLD ME THAT IS THE BEST HE CAN DO AND THAT THERE IS NOTHING ELSE HE CAN DO ABOUT IT. WHEN I HAD BOUGHT THE TRUCK, I HAD TOLD HIM THAT I HAD TO LEAVE TOWN FOR AWHILE AND PROBABLY WOULD NOT BE ABLE TO BRING IT BACK IN FOR THE REPAIR TILL SOMETIME TOWARDS THE END OF THE SUMMER (NORMALLY YOU HAVE ONLY 30 DAYS). HE SAID THAT HE HAD NO PROBLEM WITH THAT AND TOLD ME THAT WHENEVER I HAVE THE CHANCE TO BRING IT IN, THAT HE WOULD HONOR THE AGREEMENT. WELL GUESS WHAT! AFTER REALIZING WHAT HAD TO BE DONE TO REPAIR THE SCRATCH, THE RIGHT WAY AND COST, HE THREW THE 30 DAY CLAUSE IN MY FACE! LIKE I HAVE SAID,"ALL DODGE RAM TRUCKS ARE MADE THE SAME, IT IS THE DEALERSHIP THAT MAKES THE TRANSACTION/EXPERIENCE WORTH IT OR NOT"! I STRONGLY RECOMMEND NOT BUYING YOUR VEHICLE FROM THIS DEALERSHIP BECAUSE HE, RUSS STEPHENS WILL SAY AND PROMISE YOU THE WORLD TO MAKE THE SALE AND AFTER THAT YOU ARE ON YOUR OWN! HE IS NOT A MAN OF HIS WORD! I HAVE BOUGHT 4 BRAND NEW DODGE RAM TRUCKS IN THE LAST 10 YEARS, FROM DIFFERENT DEALERSHIPS, AND THIS HAS GOT TO BE ONE OF THE WORST EXPERIENCES OF CUSTOMER SERVICE THAT I HAVE HAD! WHATEVER HAPPEN TO TAKING CARE OF THE CUSTOMER AND HONORING YOUR WORD! CUSTOMERS ARE RESPONSIBLE FOR YOUR PAYCHECK!


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