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Original Comment My friends and I do not like when you have to return something you go to the red wall which also is where people who are purchasing clothes also are in line, this makes my wait much longer in returning or exchanging things.<br /> Who ever this new CEO is he has some dumb idea's.<br /> <br /> Also people want to have contact with clerks, we are getting tired of things like the phone where you can't contact a human being.<br /> <br /> My friends and I have said to each other that no more shopping at J.C. Penney's due to just these two changes of taking clerks away and the red wall waiting is frustrating.<br /> <br /> It is much better the way it was. It's always the case you get some CEO that doesn't know about what people want, they sure don't want more frustrations.<br /> <br /> Jerry Farkas

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