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I recently purchased a 2012 Grand Cherokee Jeep Overland. I must say it is very nice. Although there are things I don't feel were handled appropriately. When it came time to sit down and finalize the deal, I did not like how the entire transaction was handled by the finance gentleman, Mark. He was pushy, abrupt, and made me feel like I was wasting his time Things that should have been gone through, WEREN'T. I asked for the courtesy of going through things the same way ALL other dealerships did in the past. Didn't happen. He was too pressed for time. Believe or not, I think of this experience EVERY DAY! I've purchased plenty of new vehicles prior, 2 jeeps included, I might add. And I have NEVER experienced what went on during this last purchase. I wish everyday I could rewind the finance portion of my transaction and redo. I don't want to feel the way I do, resentful. Wishing I had never purchased my Jeep. None of my questions were answered and I ended up wth a finance rate that was higher than their competitors. *My initial quote from Mark was 3.74%, I told he that was NOT what Janesville nor Kenosha Jeep disclosed...They both were at 2.24%. Then he asked a fellow finance collegue for some coupon and said, ok you're at 2.99%. Then he stated if I purchased a maintance agreement he would give me 2.74%. I asked him several times, How can you offer 2.99, then 2.74 from 3.74 but you can't give me the same 2.24 as the other dealerships? He NEVER answered my question. I repeated my question over and over again! I got nothing. I'm sick to my stomach to think for the next 5 years I'm going to think of how I purchased my Jeep! <br /> The next thing that I experienced, the jeep was in my garage and I walked around the front of it to throw something away in the garbage contatiner and noticed a huge space on the hood, between the hood and fender. I thought the hood was not shut somehow. But then found out it was. I called my boyfriend over to look at the same thing I seen. We looked over the entire jeep and noticed it had gapping spaces not only between the hood and right fender, but in the back, life gate on the left side it has a gapping space too! I don't know what to do. My stomach is in knots. to think I invested my hard earned money in a Jeep of this calibur and got nothing but a headache. Please could you help me? <br /> Concerned Consumer,<br /> Kathy Bailey


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