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Original Comment Hi I am writing this due to how poorly i was treated. I had a Motorola Triumph that I bought back in April of 2012. This past week it broke so I brought it back to Best Buy where I had bought it. They told me they no longer sold Motorola Triumphs due to the fact that they have been having problems with them and that they could replace it with an HTC EVO. I told them that was ok because I had no other option, so as the worker there activated my new HTC EVO he told me that I was unable to stay on my $25/month plan because you guys changed the policy. As I called one of your live advisors the first guy told me I was unable to go back to my $25/month plan because I had recieved a new phone. That is not my fault that my phone decided not to work anymore and that Best Buy is watching out for their loyal customers and not sell a phone that is going to have problems. As the first guy transfered me to another advisor she was giving me an additude and I do not appreciate that. Also I am letting you guys know that you are losing a very loyal customer that has been with Virgin Mobile for almost 10 years. I refuse for my family and I to be treated this way by a company for being so loyal. I'm sure a new company would be happy to assist us and recieve our hard earned money every month.

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