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Original Comment I can't tell you how upset I am. I booked a flight for myself, my dad and my husband on July 20, 2012 for a flight to Myrtle Beach on September 25, 2012. I booked the two front seats as I noted on the booking form that my dad was legally blind, very hard of hearing and could barely walk. He has a stiff leg and needs the extra room. Also my dad is 91 years old. While printing off the boarding pass I noticed we were in row 26. Apparently no one read my booking form. I immediately called and was told they apologize but there is nothing they could do. I kept repeating that row 26 is unacceptable and needed the front seats that I paid an additional $35 for when I booked. After a lengthy wait I spoke to a supervisor who told me the best he could do was row 2. These seats as he told me are also for handicap. He told me that if my seat was needed I would have to give it up. I explained because of my dad's problems of not seeing and hearing I needed to sit next to him. That didn't seem to matter. All I could think of was whose friend, relative or associate got our seats. Upon entering the plane in row 2 my dad's stiff leg was cramped under the first seat and he was very uncomfortable. I must mention the people that got our seats did not show any signs of a disability. They walked around freely. Read a book and newspaper and talked within themselves the whole trip. What a slap in the face to a person with noticeable disabilities. Upon leaving my dad had a very hard time getting out of his seat and they brought in an aisle chair, strapped him in and wheeled him out. How embarrassing. If our chairs were not given away there would not have been any problem. My husband and myself could have handled this as we are his caretakers.<br /> I have to thank the nice lady and young man that helped my dad into the aisle chair as he needed to be just about lifted out of the seat. My husband and myself had the two inner seats and could't get out to help him. But as I said if we had the seats I originally booked there would not have been any problem. I'm wondering where this qualifies under the Disability Act?<br /> I intend to pursue this matter as I feel disabilities do not mean anything to Spirit.

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