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Rented a car in San Juan, P.R. I declined the AutoExpress pass because the personal at the office told me that all tolls in Puerto Rico has a cash toll. Decline the pass, to realize that not all tolls have cash booths. They charged me a $35.00 admin fee, plus $2.95 per day for this feature that I did recline based on their advice. Needless to say, I called Cust. Service spoke to Keisha (very unhelpful and not accomodating as well). I cannot belive that someone that works at a car rental can tell people that all booths have cash lanes when they don't. Upon returning the vehicle, they could of gave 3 craps about the situtation. I'm so discusted with these tricks of some of these rental car company. Remember we are the ones that keep you in business. If we decide to go with the competitor, YOU will be out of business. I filed a complaint in regards to the $35.00. I will pay for the tolls its just fair. This is something that if an attorney gets a hold of he/she could run with it and win. It is just discusting how they do take advantage of customers. I will post this in every blog I get to make the public aware of what is going on.


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