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Original Comment October 1, 2012<br /> <br /> <br /> Dan Praznik, General Manager<br /> Audi Gwinnett<br /> 3180 Satellite Boulevard<br /> Duluth, GA 30096<br /> <br /> Subj: Audi A4 Oil Sludge Recall and Turbo Maintenance &amp; Repair<br /> <br /> Mr. Praznik,<br /> <br /> I am an owner of a 2005 (2004.5) Audi A4 1.8t. It&acirc;??s my understanding that Audi has a settled class-action lawsuit regarding a serious problem with oil sludge in the make, model and year of my car.<br /> <br /> In June 2012, the oil pressure light came on and I called my independent mechanic and he advised me to take it to the dealership to diagnose and confirm the recalled problem in this model car pertaining to the oil sludge. I had it towed to the dealer on June 19, 2012 where it sat, untouched for several weeks. I provided all the paperwork I had for the maintenance and/or repairs. I called Jim Ellis later that day stating that they would have to remove the oil pan to diagnose the problem to determine it could be oil sludge and that it would cost about approximately $3000 to repair.<br /> <br /> I am a Army Active Reservist and left for my annual training with my unit in July 29, 2012 until August 18, 2012. During this time, the dealership had my car for several more weeks and when I called to check on progress and status updates I was told by the Jim Bass they are working on it. <br /> <br /> According to the lawsuit, the car owner must provide all receipts of oil changes and I provided them with every single receipt for on time oil changes which were on schedule, with noted mileage, VIN number and dates. The repairs cost $2951.68. When I picked up the car on July 28th, 2 days later the car started smoking excessively. Took it back to the dealer on September 12th only to be told the turbo needs repair. I didn&acirc;??t have any problems with the turbo until I took it in for repair for the Oil Sludge. It&acirc;??s unfortunate that I have had on going challenges with this car. From the beginning of this year until now I have paid over $6000 on repairs back to back. Each time I&acirc;??ve picked up the car, two days later; I am returning it to the dealer for more problems:<br /> <br /> - leaking oil gasket and air leak in the breather. <br /> - 2 axle replacement<br /> - Oil Sludge repair <br /> - Turbo replace/repair<br /> <br /> Now that the turbo has gone out I&acirc;??ve been told by Jim Ellis that it will cost another $2,100.00. I am unable to pay for yet another costly repair and my car is sitting at the dealership. <br /> <br /> My job requires me to drive daily and at this time I am unable to do so without my car. I am not in a position to pay for another expensive or any type of repair. This new problem is connected to the Oil Sludge problem and I&acirc;??m requesting the repair to be made complimentary by Audi Gwinnett. As for the Oil Sludge, I am asking to for a refund of the amount over and beyond what was allowed by the lawsuit. If there isn&acirc;??t a mutually favorable resolve, you leave me no choice but to obtain legal representation to settle this matter.<br /> <br /> Please feel free to contact me if you have any questions at 770-256-4376.<br /> <br /> <br /> <br /> Regards,<br /> <br /> <br /> <br /> Eric Ward<br /> <br /> <br /> Cc: file<br /> Better Business Bureau<br /> Audi Corporation (Customer Experience Center)

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