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I will NEVER knowingly purchase another ASUS product again! I have been dealing with them since Aug. 23 to try to RMA my motherboard.<br /> First, I had to pay to get it shipped to them for a warranty exchange. A month later I finally received it back. It was my same motherboard with the same problem.<br /> Called cust. service. They wanted me to ship it back and they would replace it this time. I complained about having to pay for shipping again, and waiting another month. CSR said they would put AWT Advanced With Tracking on it.<br /> CSR said as soon as they found a replacement board they would email a FED EX label so I would not have to pay for it. Got the label and called them back with the tracking number to confirm my old board was on the way and then they were supposed to release the replacement board.<br /> My old board made it there in 5 days. I've been waiting for a confirmation email that the replacement was on the way. It's been 9 days and 3 phone calls, and all I get is &quot;somebody dropped the ball on my RMA with advanced tracking&quot;. CSR said that they would send an email to the supervisor and that should take another 24 to 48 hours.<br /> The terrible thing is that when you are sitting on hold the phone recording goes on and on about the great customer service they have and the quick turn around time and all the other awards they have received. What a joke!<br /> This is just another big company that doesn't care about their customer base. If they lose you they still have got so many other suckers out there to sell to.<br /> Sad, isn't it?


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