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two of my family members and I have had a membership at the Planet Fitness in Taylor, Michigan since Jan of 2012. We signed up and they took the money out of our checking account no problem. Then all of a suddend they stopped and sent me billing on pink paper which I paid when I asked about this I was told they were changing there way of billing, no problem, the next thin I know they weere not doing this and I got a text, so I went in and paid the account up in Aug of this year, and gave them a cxled check from the same checking account, no problem they have been taking the money out on a monthly basis for all three memberships which totals $30.00 a month. My son goes in to work out and is told that money is owed on the account, they are showing my account as being paid, but not his or my husbabnds, I tried to fix this with a phone call, and I was told I had to come in to take care of this, so I go in fed up with this location and try to cxl out all of the accounts and I am told by the assistant manger that I have to talk to the manager, because it is showing money owed, I tried to explain to him that it has been paid and I just wish to cxl and join up with a more reptuable gym than this. I have filed a complaint with the better business bureau and I have contacted our states attorney general offices. I just want to cxl the accounts and if it show I owe money you need to do an internal audit in your company because it seems like someone is dipping the till, and I am wondering how many other customers have been affected by this bad business pratice.


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