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Original Comment My home burned down on 9/27/12 and State Farm arranged for me to stay at the Holiday Inn Express in Huguley, AL. Kim (Mgr) showed no compassion or consideration for my devastating circumstances and the most problematic of all is that I feel that there was racial bias with her concerning the suite(s) that was arranged for us to be housed in. Going forward, I tried to communicate with her because I work to pay for accomodations that should be there in times of an emergency (Insurance)... She did everything in her power to make an already stressful situation worse and this includes sleeping in a room riddled with bedbugs (316). During a one on one conversation with an accusation of racism involved she not once defended the notion or accusation of showing racial bias or just simply being racist but only went on to defend her position on us not being housed in a suite that was being paid for with the same type of currency that everybody else that stays in the hotel has to use. I'm aware that this employee (Kim) has had multiple complaints at the hotel but I don't know if they've ever been followed up in a formal fashion. With that being said, I will follow up on my complaint because I firmly believe she's racist and I caught the "business end" of how she feels about blacks in some form or another and I dont appreciate the treatment we had to suffer through behind someone with that kind of personality and character. Legal action will be taken against the Hotel and her. This is in no way an attack on the hotel but an attack on the character of an individual that makes the hotel look bad. I have evidence that supports all that I'm alleging so at some point in the future I'll be looking forward to talking to someone about making this right. Thanks.

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