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Tonight i received a coupon via email for 7.99 large pizza. I placed order online total was 8.64. I got to Ppizza Hut on Nacogdoches in San Antonio, Tx and the girl was not friendly. I asked for creamy italian dressing she said it will be .54 cents. She handed me container so i cld get it myself. Not like she was busy. I noticed she had attitude so i asked her for parmesan cheese red peppers napkins and for her to place in a bag. She then took my money. I noticed there were two receipts. Well she had rung my order with addition of dressing so my total changed to 11.35. I told her my order was 8.64 + .54. She said when she added dressing charge the discount was voided so i had to pay as is now. I was baffled. I said no. She went and got Asst Mngr who stated why i was charged more and excusing his employee. I said why am i the customer wrong when she the employee made the mistake. He said she didnt know this wld happen and offerred me a coca cola vs my $2.01. I said no. He said what did i want, i was almost speechless. I said my money. He left the counter i waited he brought a paper for me to fill out with my name and number. Kids nowadays, the gumption. She and Asst Mngr never apologized for the inconvenience. They acted as if they did nothing wrong. The principle of the matter is i was emailed a coupon for being appreciated as a customer and i saw it as a savings but what i encountered sort of defeated the purpose. Unbelievable. I suggest more training on how to offer better service to all customers. Greeting sucked because there was none given to me. Training on handling coupons needed also. Thank you.


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