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Original Comment My family went to Lens Crafters in Hawthorne Mall (Vernon Hills, IL) last Saturday, Oct. 6, 2012. we had a very poor customer service from one of their associates there named Tiffany. First of, she was not even trying to inform us on how we can apply our eye insurance.and when I asked her a question, all she just anwered back was yes and no, no explanation at all. She was not very helpful in findingwhatwe need and she evenlet us wait forso long and when she come back to help us, she justend up uselesss at all because you can't get any helpful information or suggestions from her. I End up just returning the glassessI ordered that day because I felt like she just not willing to give me the help I need with my insurance. It seems like just because I'm applying it to my insurance and paying the whole amount, The associates didnt pay more attention on the infromation I need. I tried to get help from the manager in charge that day, And I got the same attitude from him. not only they letme and my family wait for so long, they also made us feel discriminated for trying to use most of our insurance coverage.

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