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Original Comment **PLEASE READ BEFORE STAYING @ A HOLIDAY INN & GET SCREWED LIKE WE DID!!!!** My husband and I and another couple stayed @ holiday inn in orange beach Alabama. I would recommend to never ever stay at a holiday inn again anywhere. The worst company I have ever dealt with. It was August 28th this year we rented a condo in Gulf Shores Alabama for a week. The hurricane came in during our stay @ the condo we rented on West Lagoon dr in Gulf shores. The city of Gulf shores called for a MANDITORY evacuation so we left on Tues August 28th. The Gulf shores police department had a road block set up. We asked how long it would be up they told us they could take it down tonight or tomorrow. So we went back later that night and the road block was still up the officer told us we needed a resident pass to get back in Gulf Shores since we were just renting for a week and didn't live there we did not have one. We turned around and went 5 miles down the road to Holiday Inn @ Orange Beach Alabama. We told them we needed a room for 1 night until the lifted the road block tomorrow. I gave them my debit card and they charged us $100. For one night that is what I signed for anyway! The next day the road block was gone we went to check 1st just in case it was still up. We then went back to the holiday inn got our stuff i went to the front desk gave the girl working there my cards/keys told them we could go back to our condo now and here's the cards asked her if I needed anything else she said NO! When we got back & I got my bank statement the beginning of Sept and come to find out they charged us for 2 nights $221.90 not $100.00! It has taken over a month to get Victoria the hotel manager to call me back I left at least 3 messages on her voicemail and my husband left one. I called back again and finally reached Victoria and with her wonderful customer service skill told me that is not what she heard. She had never spoke with me she got the story from her employees that I had to tell the story to at least 2 or 3 times before they gave me her voicemail. Understand my frustration yet? Then I posted on their facebook page for anyone & everyone to NOT stay here and posted my whole story. The next day I got a reply on facebook oh we are so sorry that this has happened to you here is the general managers email address please let her know what happened the same day this past Sunday Victoria the hotel manager called and left a message that they would refund the day they charged us for and we did not stay. Also an email from Christine Gale the GM of that holiday Inn stating how sorry they were and they were in the process of refunding that day for us. Soo I called my bank today to see if they had credited yet and guess what they took out another $109.00 and now my checking account has a hold on it! Left screaming voicemails for both Victoria who should not be a manager anywhere and on Christine Gales voice mail I left another screaming message. Then I called Holiday Inn corp customer service and put in a complaint w/Sharon who said they will have 48hrs to resolve this! I cannot believe how this corporation is run and I will NEVER stay at a Holiday Inn again! They suck! I am going to smear there name in feces and tell anyone & everyone I know what they did to me! Unbelievable!

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