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Original Comment I have tried several times to contact Cincinnati Bell for customer service issues as well as technical issues. It is beyond bad customer service that every time I have tried to call there is 30min-2 hr wait to even get a call back. <br /> <br /> My billing issue is that my plan should be 29.99 LIKE THE WEBSITE SAYS plus the box fee.<br /> When I ordered the service, I asked for the cheapest plan cincinnati bell had. That is NOT what I am being charged. There was a shipping and customer service error when they shipped my INSTALL it yourself box. Do to the lack of detail and customer service the young lady corrected my bill for two reasons. 1. I had to wait to get my box and I actually had to get of work early and go to a cincinnati bell store to get the box...not shipped as I asked. <br /> 2. The customer service that Cincinnati Bell provides is the worst. Not under any circumstance should you have to wait HOURS each time you try to call. However if you called the sales department, someone picks up right away. You will take my money but not fix the problem.<br /> <br /> I would like my plan adjusted from the orginial billing date. I will not be paying my bill from this day forward until this problem is resolved.

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