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Original Comment It just blows me away that it's so difficult to contact any Cricket customer service representative for any reason. There is something weird going on with their 39th Street store in Vancouver, Washington, but can I find anyone in the company who wants to hear about it? No. <br /> Seriously, I've been a customer for four years now, and I have no complaints about the service, and my biggest concern about the 39th Street store is that the employees there might be harming the company if not actually stealing from it. I had to make an adjustment to my account, and even after calling someone on the phone, the clerk gave me really bad information that I just couldn't accept (I was certain it wasn't true, and it turns out I was right), so I went home and got back on the phone to call customer service. Took an inordinately long time to get through to a real person, but I stuck with it and was finally able to talk with someone who knew what he was doing. The guy was very nice, very respectful, and more than helpful. Why the heck was it so hard for me to find him???<br /> As for the 39th Street store: Of the many people I've recommended to check out what Cricket has to offer (because I am pleased with the service), one went to the 39th Street store, and she was told by the clerk that the basic $35/mo plans were no longer available, and that she'd have to upgrade to an expensive 'smart phone'. Of course that was an out-and-out lie, and my friend is smart enough to have seen through it. Sadly, that's one less customer for Cricket; she went with another phone company.<br /> Totally my own fault that I went to that same store today; I've gotten good service elsewhere, but the people at the 39th Street store have never been helpful. I went today anyway just because it's close to my house. <br /> Wow. Big mistake. <br /> I think it's very suspicious that the customer service at that location is so very untrustworthy, and it bothers me a lot, as a customer, that I have been unable to find a way to contact the company about my concerns other than by sending snail mail to the corporate office. What's up with that? <br /> I've also wanted several times to offer some positive feedback, but couldn't find anywhere to do so. When I asked the guy I spoke with today - the one who was so helpful - if there was anyone I could talk with to let them know how pleased I was with his help, he said the call had been recorded, and the only way the company would know that he'd done such a good job was if they listened to the recording.<br /> Really? <br /> Well. That explains why so many of the customer service reps are so awful at their jobs. With the company so disinterested in customer feedback of any kind, it's obvious the employees are not being given any incentive to do a good job. What a terrible way to run a business. I'm sorry to have to say it, but I will not be recommending Cricket to anyone else. The lack of customer service isn't worth it.

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