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Original Comment I bought an extended service plan when I bought my laptop from Sam's in 2011. Well, they repaired it but when they shipped it, they sent it UPS and without a signature release. Needless to say I never got my laptop, nor did I get anything but the run around for a month. Today they finally suggested &quot;I&quot; file a police report for my stolen laptop. I suggested they require the service center they contracted to repair my laptop, to pay for a replacement since they had it DROPPED OFF! No one from UPS or Sam's will talk to me since UPS says they dropped it off. For all I know, the delivery guy took it home with him.<br /> <br /> Now my son is without his laptop for his junior year of college, and I am out $600. My move to Costco is going to be sweet! I'm taking 5 more Sam's customers with me. I know this won't hurt their bottom line, but I am going to put this all over FB, create a BLOG and maybe even contact my local news media's investigative reporters.

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