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Original Comment On October 14 I called to make changes to my son's reservation which originally left on 17 October. We we were experiencing a family emergency and my son needed to be able to fly out on the 14th. After speaking to the agent I was informed there were no flights to Portland on the 14th but that he could book my sion on a flight on the 15th. I agreed to this and paid for all changes taxes and fees. Today we arrived at the airport and attempted to check in at which time we were told that my sons flight did not actually leave till the 16th. After being told by the counter agent there was nothing he could do we called United customer service and waited on hold sometime, Eventually the customer service agent got on the line and told us if i wanted to change to the flight i was actually supposed to be booked upon i would again be required to pay additional fees for changes even though it was the united agent who had made a mistake and booked the flight on the improper date. If this is how united corrects there mistakes and treats their customers I will definitely not be using their services again nor will I be recommending them to my friends family or coworkers!

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