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Original Comment As an advocate of great customer service of which I am often proud to share with others, I am saddened by the lack of it at the Penn Sq., Oklahoma City location of LensCrafters! I can't remember the last time I've seen such a flagrant disregard of human kindness much less professionalism! Tim is the person who ultimately was assigned to assist me. Originally Eric whom I now understand is that store's manager first helped me however it felt as if I just wasn't abke to close a deal fast enough, so he moved on to other business. Once I selected a frame, this Tim that was quick jump in to be a more aggressive "closer" was putting the sale in the computer before I was asked about my choice on any of their lens or additional options and proceeded to select only the highest premium lenses as well as warrantees and other add-ons that I had not even been aware of! When I questioned the sale price which seemed unreel, he became very agitated and rude! He also kept digging for more of my personal information like date of birth and social security number as well as home address and email etc. and yet I continued to explain that it was my husband's name on our insurance. He alreadyhad that information and proceeded to make a note of mine information separately anyway. When I continued to press and ask why was this necessary also, he became more hateful which is when I called my husband and told the sales person I just wanted to make sure I wasn't missing anything because what he was saying didn't line up with my insurance and I didn't like his condescending tone at me and him being so unprofessional was not okay. Then finally this Eric guy came over and whispered to him to go help another customer. They left me sitting with no explanation and I finally left. I later called the customer service department at the LensCrafters corporate. Offices and after trying to explain My circumstances, frustration, and concern for my personal information being violated, I was on hold for an extended time, until ultimately disconnected. Therefore I'm leaving this comment as another opportunity to file this grievance and secure my personal information!

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