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Original Comment My business partner and myself really started using chevy trucks and cars for our business and personal since 2002. I made the recommendation then, much to my regret now. We have had mostly pleasant experiences until now. The transmission went on one of our 2009 vans with 47k miles. It took over 1 week, 3 customer service specialists and lots of headaches and lost revenue before I finally got an appointment for the dealer's service manager to look at the vehicle. My complaint was "the check engine light was on and the vehicle was bucking and stalling in both forward and reverse". All of our vehicles, work and personal, are extremely well maintained by professional servicers. The same servicer for many years. At first we were told by the dealer via a 3 way phone call with your customer service supervisor that the service checkup was at "no charge". When we got there, the service manager, Mike, told us "I don't know who customer service is, besides, we have nothing to do with anybody else", and I was told that I would have to pay $120.00. I was dissappointed but aggreed to the charge. I just wanted the right thing to be done and to resume work with a properly working vehicle. One of approximately six vehicles on the road. About 4 hrs later, I got a phone call from Mike informing me that my problem was as a result of an "overfilled transmission" and it would cost $250.00 to restore it. He was also attempting to make other trivial findings an issue. We are in the "Appliance and Refrigeration Repair" business. My response to Mike was "I see where this is going". In the following conversation, Mike was using the "refigerant in refigerators" as an analogy to explain the coolant type in the engine. My response to Mike was "with all due respect, I believe you are out of your league in that department, Mike. My problem is not with the engine, it is with the transmission". I immediately advised Mike to wait until I get back to him with my decision regarding this repair. I was also informed that I had no warranty coverage for this repair. I was depending on the support from your customer support service. I made 3 attempts to reach a CSR after I was informed that another specialist was assigned to this matter. I must admit that the calls were returned, but without results. Valerie, the newly appointed rep eventually called back to inform me of her inability to help me and that she must act on advice from the dealer. I cannot find the words to express my predicament and horrible dissappointment. We have a vehicle with only 47,000 miles which we are still paying for, and this is going to also cost in lost revenue at a crcial period when business is as tight as it has ever been. My medical condition is not what it used to be and this experience has left me in distress and very depressed.

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