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Original Comment Hello, I purchased a new Nissan Maxima on September 29, 2012 at Gerald Nissan of Naperville, 1575 West Ogden Ave, Naperville, IL 60540. Going to this dealership came down to one thing they were selling a new 2012 for $24,995 and the Peoria dealership would not match the price. Here is when the issues started. I talked to Paul the internet sales manager and repeatedly asked to see pictures and he continued to say the photoâ??s are all the same, which is completely inaccurate. I was looking for and under the impression this Maxima would have fog lights and a spoiler which it didnâ??t. It was a small issue but definitely irritating when you ask a direction question and get the wrong answer which is why I asked for photos I did not get. Long story short, I drove over 2 hours I bought the vehicle. Here is where the issues started to come into play at. Now again, I told Paul this is a CASH dealâ?¦which is why I came on a Saturday morning so they would be able to call the bank an verify funds so things would not be held up. Here we go. We drive the car...noticed the features missing but it is a small thing. Once the number have come up in the questions was asked at least 4 timesâ?¦is this the out the door price? YES! The check is written. Once the check is written Mariana R the internet sales associate comes back and says there needs to be an additional check for $500.00. Naturally that made a few sparks because the question was presented several times, is this the out the door priceâ?¦.YESâ?¦now it is not. So the check writer made and the remark of writing a letter to Nissans Corporate Office and letting them know how he is not pleased with the issue. This is where things get interesting. Anthony M, the sales manager comes over and has a conversation and then states, it is not worth him selling us a car if we are going to give him a bad survey and he is refusing to sell the car now over a letter being written. We finally start to see eye to eye and he goes to verify with Paul G that yes, she did tell me she was going to be doing a cash deal so now Anthony wants to make this situation right as long as we donâ??t give him a poor survey. He starts to compensate for the misunderstanding and sell the protected coating at a discounted price and further states he is selling me the fog lights at COST which is also supposed to be a savings. He then makes me fill out a paper survey and repeatedly states not to give him a bad survey it is not worth it. All seems to be starting to end well, or so I thought. I filled out the survey. I get home and start to think about the spoiler and how my old car had an auto start on it and my new car does not. I call Mariana and discuss the cost of the auto start and spoiler. She discussed that the spoiler would again be sold to me at cost as well as the auto start and quotes a price of $999.00 for the auto start. I thought the price of the auto start was a bit high so I told her I would get back to her. I wanted to do some research of how much the dealership here would charge for the auto start. I did just that, contact the Nissan dealership in my area and they didnâ??t know much about auto start but did some research and called me back stating that Nissan does NOT offer a auto start as Mariana had stated and in fact a different Nissan customer had one installed and it malfunctioned several areas on his vehicle and the Nissan warranty would not cover the cost since it was a customer error for putting on the auto start which caused the issuesâ?¦INTERESTINGâ?¦thank him for the information and proceed to ask his cost for a spoiler. Long story short, that entire savings I was supposed to get from Gerald Nissan of Naperville for a misunderstanding in total truly only was $95 instead of what I was told initially. Naturally this sparked a conversation for me with Mariana and Tony. Mariana referred me to Tony M and understood my feeling of being taken advantage of. I talked to Tony and the first thing out of his mouth was PLEASE DONâ??T FILL OUT THE SURVEY UNTIL HE CAN MAKE THIS RIGHT. He wants to ensure he get a good survey so allow him to fix this. First of all I never threatened to give a bad survey nor mentioned it but agreed I would wait on filling out the survey until after we talked again. I stated worst case he could return the money I spent for services on the fog lights and protective coating and allow for me to take my business somewhere else. Tony called back later in the evening close to almost 9 Pm. By the time our conversation was over this is what Tony had to say after mentioning given a glowing report on the survey multiple times. They would sell me the spoiler for $400 and they would give me a $250 credit towards the cost of the spoiler or send me a check in the mail, which ever I preferred. The catch to all of this was I needed to fill out the survey that was currently in my email giving them a perfect score and that would generate an additional survey. Once the second survey was received showing it gave a glowing report we could proceed. I asked for this in writing and naturally Toney stated he could not put it in writing but he had no intentions of attempting to take advantage of me. But requiring a glowing survey is absolutely taking advantage of me. Now at this time, as I stated to Tony, youâ??re correcting all wrongs so I have no issues with bad service or reason why you would get a bad survey. He continued to state I was going to give a bad survey and I acknowledge that I have never even mentioned the survey he does. I am not making any threats but addressing issues of feeling taken advantage of. The problem for me is 3 weeks laterâ?¦ the survey still has not arrived and my services are not been completed do to waiting on the return of a survey I have never gotten so I can get all business completed at the same time once they verify I gave a good survey. I contacted Tony M on October 11 & 12, 2012 and he said he would look into this and see why it is being held up and get back to me. I addressed that I would be in Aurora on Thursday, October 18, 2012 and would like to get all services competed as we had previously discussed on October 12, 2012. Tony said no problem, worst case he will go ahead and order the spoiler and it will be here for services to be completed on Thursday. Fine! Well I contacted Tony again October 15, 2012 when I had not heard from him. He addressed the survey had not come in that he needed. I addressed how I have been patient and they are starting to run out. I want to get my car issues resolved with them. He said let me give you a call back, he was going to follow up and see what the holdup was because it typically doesnâ??t take this long. I agreed to this. October 16, 2012, I left several messages with Tony before finally speaking with him. He understood my frustration and stated his boss Nick Smiley stated nothing would be done until the survey was completed and returned confirming a good survey result. I stated that is unacceptable at this point. I have waited patiently for this survey and it hasnâ??t arrive and they are unconvincing me. Tony stated I could talk to Nick and I agreed. Talked to Nick and the conversation was rude and disrespectful from the beginning. He stated Iâ??m attempting to get over based on what another dealer is promising and deals I made with them. I stated no, these issues started and stand with his dealership. I never asked for a deal on any services with the dealership in my area. I asked the price and they were cheaper and your dealership is the one who stated they were going to reduce price and give a deal that is now being held up by a survey and insurance that you get a glowing report. Nick proceeds to talk and I patiently listened without interruption. I attempted to speak and was interrupted. I stated I allowed him to speak without interrupting but Iâ??m not allowed the same courtesy. He proceeded to talk so I stopped talking and allowed him to finish. I attempted to speak two additional times and was interrupted both times and addressed the issue. Nick became upset and said I was being disrespectful and he was discontinuing the call and hung up. Now, I never cursed, raised my voice or was disrespectful. I merely continued to address how he was interrupting me while I was attempting to speak which he constituted as disrespect. First and foremost, I am an adult not a child. His entire conversation was rude and condescending as if I was attempting to get something for nothing which could be further from the truth. I am attempting to get services rendered for things I paid for and things I was promised. They want to hold these issues up to ensure they get a glowing report which is prohibiting a personâ??s freedom of speech. At this point, I donâ??t feel safe, leaving my vehicle in their possession. It just doesnâ??t seem like things will go well. Nissan Please Help.

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