Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

On October the 12th, 2012 I went to US cellular to get information on wireless service for my daughters laptop. I wanted to have something for my daughter becuase she is on social security and need the internet as an outlet. I told the young man who was the salesman that I did not understand how it worked and the terms 1gb and two gb were unfamiliar to me as it applied to lap top usage. He assured me I could purchase what I wanted and then add on another gb if she used more data then I expected. I said if this dosent work out am I stuck with a two year contract and a modem I didnt need. He assured me I had thirty days to cancel my contract and 14 days to return the modem. I took the chance and signed up for the wireless service. I also purchased the insurance becuase i believe it is a wise investment.<br /> We took the modem home and installed it on the lap top. It was extremely slow the computer kept saying there was a problem and it would close down. After restarting the computer it would go for a while and then shut down again. It just wasnt fitting our needs nor was it what I had expected. I called the store where it was purchased and was assured that I could return the modem with no problem.<br /> On Tuesday December 16th 2012 I went to the store and the girl was rude, told me I had damaged the device and I was going to have to pay 150.00 for the device and 150.00 for the contract. The device did not appear to have any damage it was just like it was when I bought it. I called customer service and was told if the sales girl deemed it unacceptable then there was nothing I could about it. I told her it looked fine to me. She said if you cancel your contract you phone will be shut off also. I said my phone is not with US cellular it was with T-mobile.<br /> I returned home and called us cellular and was told by customer service that she would call the manager and arrange for a meeting the next day. The next day december 17 the customer service representative called me and told me she had spoke with the manager and to go to the store so she could see the modem.When I got to the store the same sales girl was there and she pointed her finger at me and said I am not going to look at the modem and neither is the manager and besides she has left the store. I said I had made arrangements to meet her through the customer service department. She got mad and called a sales men over he looked the device over and didnt see anything, she came over and said look there is a nick. He looked and said oh look there is a microscopic scratch you can not see with the naked eye. I said I dont see it, so he tells me to rub my nail over it and feel a scratch. I said it looks exactly like it did when I bought it I just want to give it back, cancel my contract and get out of the store. He said but it comes out of our paychecks, I said what? he repeats it comes out of our pay checks. I am sorry if the company takes the money from their employees but this is becoming a night mare. I am so sorry I ever went to US cellular. I asked for a copy of my contract and the salesgirl said if you want a form to file an insurance claim you cant have one. I said no I want a copy of my contract.<br /> I called US cellular when I got home and told the customer service agent what had happened. I told her even if the modem was damaged ( which it wasnt) I had purchased insurance. She told me I had cancelled my contract I said yes after they refused the modem. She said well your insurance was cancelled also I am like but after they refused the modem. she says well you have to go back to the store and have the manager talk to customer service over the phone togeather, I told then she refused to talk to me and was mad becuase I called customer service while in the store. I dont feel like I need to be put through the embarrassment of having to face the sales girl or confront the manager again. It is not right that I have to go through it again.


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.