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I was in car accident and my glasses broke. I called Lens Crafters in Norridge Illinois to fax over my script because I had to get new glasses and my insurance was not going to pay again since I just purchased them in March. So I looked around for cheap frames and lenses. I called and spoke to Barbra and she said give me a minute and I'll fax it over. 40 minutes later I called back and Marie answered and I explained that I have been waiting 40 minutes and Barbra has not sent it. Marie was nice enough to pull it and fax it over. BUT I know I wear bi-focals and it was a plain script. I called back and spoke spoke to Marie again and told her the script she had faxed over was not for bi-focals. I know I wear bi-focals. She looked again and sure enough it was for bi-focals. She stated that it was hard to see and re-faxed it again. I had given the first script to the lady at Costco and she wrote it up and I paid for it. When she was going over the charges, I questioned the bi-focals because I was not charged. I gave her the broken glasses that I got from Lens Crafters and asked if I had bi-focals. She checked and said yes. So everything had to be re-done. If I didn't catch it I would have had glasses that would not of helped me at all. The customer service and the lack of attention to what they are doing makes me question as to if they know what they are doing. I paid a lot for my glasses from them and after going to Costco I realized that the glasses I get from Lens Crafters cost a ton more then the ones from Costco ( same designer) cost me half without insurance. You need to teach your associates customer service because if they didn't screw up I would of went back to Lens Crafters when my insurance kicked in again. No way now. I feel they are incompetent.<br /> I have the 2 sheets


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