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I purchased a certified pre-own Volvo S80 from Bayway Volvo in July of 2012. I drove down from Dallas to pick up the care. When I spoke with the dealer Fred I pointed out some issues with the paint job and a few other things. He assured me that this was covered under my warrenty and that I should contact Volvo to have this repaired. When I called your customer service office they told me to bring this in to the dealership in Dallas. I arrived at Park Place Volvo and they informed me that this was an issue that Bayway should have handled. I must say that they did repair as much as they could but the bigger issue was the paint job and a ding on the inside rear passenger door panel. I was refeerred back to Bayway to have them authorize the repair. I have only had the car 3 months and I have been dealing with the runaround from the sales person at Bayway for over 3 months. This is my first major car purchase and I made the decission to purchase a volvo because of the service, and safety. I am extremely dissatisfied with the service that I am receiving from the Bayway dealership in Houston. Even Park Place is trying to help me but neither of us are getting any response from my sales person in Houston. I hope that the regional person that covers Houston or someone with authority can contact me directly so I can get this resolved. I waited a very long time to buy a car and thought that I was going to be a Volvo Owner for life but if this is how you handle your customers I am not so sure. <br /> <br /> Sincerely,<br /> <br /> Frustrated New Owner


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