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Original Comment I recently, 10-15-12, switched my home telephone and my internet supplier from Time Warner to Cincinnati Bell. When I was talking to the Cinti Bell representative I was very explicit to convey my needs and comparisons of plans, which included unlimited long distance on my home phone and 10mbps for my internet. It all started the day the technician was at my home to install my services and told me I was only getting 5mbps on the internet, but they were able to increase it to 7.5mbps, but still not 10mbps which I was told. On 10-16-12 I went to the telephone to make a call but did not have a dial tone, no service, but did have a message on my phone to check telephone line. I immediately called Cinti Bell on my cell phone but was told to set up a service call for a technician to come out to repair. I did what they said, but they could not come until 10-18-12, my hands were tied and I was at their mercy, my telephone service was finely instated on 10-18-12, the first technician only hooked up service to my fax and not the rest of my phones. I make several long distance calls throughout a day and noticed that I had to dial a "1" in front of the number which was different than my other supplier, so I called Cinti Bell, 10-20-12, to check on the difference and discovered that the plan they gave me only included 30 minutes free long distance calls. The Cinti Bell customer service representative told me that that plan was approximately $25 more per month, which makes the monthly fee more than what I was paying with Time Warner. I would not have switched if the information I was given would have been correct, this is where I'm at with this matter at present time. I don"t know if it will cost me to switch back to Time Warner or even what my options are at this time, but I believe that as a consumer I was mislead by Cinti Bell and they should honor the plan their representative committed to. I hope that this complaint does not get dismissed, and that Cinti Bell will be held accountable. My desired resolution:I recently, 10-15-12, switched my home telephone and my internet supplier from Time Warner to Cincinnati Bell. When I was talking to the Cinti Bell representative I was very explicit to convey my needs and comparisons of plans, which included unlimited long distance on my home phone and 10mbps for my internet. It all started the day the technician was at my home to install my services and told me I was only getting 5mbps on the internet, but they were able to increase it to 7.5mbps, but still not 10mbps which I was told. On 10-16-12 I went to the telephone to make a call but did not have a dial tone, no service, but did have a message on my phone to check telephone line. I immediately called Cinti Bell on my cell phone but was told to set up a service call for a technician to come out to repair. I did what they said, but they could not come until 10-18-12, my hands were tied and I was at their mercy, my telephone service was finely instated on 10-18-12, the first technician only hooked up service to my fax and not the rest of my phones. I make several long distance calls throughout a day and noticed that I had to dial a "1" in front of the number which was different than my other supplier, so I called Cinti Bell, 10-20-12, to check on the difference and discovered that the plan they gave me only included 30 minutes free long distance calls. The Cinti Bell customer service representative told me that that plan was approximately $25 more per month, which makes the monthly fee more than what I was paying with Time Warner. I would not have switched if the information I was given would have been correct, this is where I'm at with this matter at present time. I don"t know if it will cost me to switch back to Time Warner or even what my options are at this time, but I believe that as a consumer I was mislead by Cinti Bell and they should honor the plan their representative committed to. I hope that this complaint does not get dismissed, and that Cinti Bell will be held accountable. My disired resolution is to honor the monthly fee, $50.45, agreed upon between Cincinnati Bell and myself for 10mbps internet service and unlimited long distance with my home phone service, without reproach, hassles or repercussion of any kind. If what agreed upon is not physically possible (10mbps internet) then compensation on the monthly fee for services not rendered, and Cincinnati Bell representatives not to mislead consumers.

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