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Original Comment UA Flight 437 on 10/19/12 due to leave Houston at 2:48 p.m. and arrive at Los Angeles 4:24 p.m.<br /> <br /> My husband &amp; I boarded before 2 p.m. and sat is row 1 behind the first class galley. Shortly thereafter a repair crew entered apparently in response to a call from the flight attendant in charge about a problem with the jump seat. A delay ensued as seats were torn up to facilitate the repair. During the process the attendant was having a good time chatting with the captain and those involved in the repair all of whom were congregated in the galley area. Also conversation that could be overheard plus the fact that there was a vacant passenger seat across from us gave rise to wondering how serious the problem was and if an alternative could have avoided the delay.<br /> <br /> Shortly before 4 p.m. (repairs had been completed but now there was a paperwork delay) I asked the attendant about the number of hours passengers could be held on the plane. The response was if we didn't like we could get off. When I explained this was not feasible as my husband had incurred a medical problem while away and we needed to get to L.A asap, she replied that everyone was anxious to get home. My husband also questioned the necessity of the repair and voices were raised.<br /> <br /> Around 4:30 p.m. as the plane was being prepared for take off the gate agent came to our seats and said the flight attendant had ordered us off the plane and he was there to see to it UNLESS we agreed to not yell at her again. No attempt to find out the nature of problem was made before that pronouncement.<br /> <br /> Any reputable company would invoke serious punitive measures against employees who treated customers in the manner. This kind of behavior needs to be addressed by authorities outside of United Airlines. <br /> <br /> We finally arrived at the gate of LAX at 6:15 p.m. Some passengers missed connecting flights. My 78 year old husband was subsequently hospitalized.

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