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Original Comment Hey LA Fitness Corporate People maybe SOMEONE through this email will listen. I am a member of the club in Lindenhurst NY. I had to freeze my account in July 2011, and at the same time made sure my personal training package ended in August- I was told it did. So last week when I noticed my account had been charged an additional 2 months I thought it was a discrepancy. I called the club and found out I was suppose to sign a cancellation form which NO ONE told me back in July when I called. So now they tell me last week that they would email it to me-NEVER got it. So my last call yesterday was that they finally cancelled it (without a form) and then led me to believe I should be refunded. WELL after not hearing back from the Lindenhurst club I called your customer service <br /> #949-255-7200 and was told over and over &quot;NO&quot;, that they have no record of my cancellation form and I will not be getting a refund, and that it was my fault that I didn't send in a written request.(So which is it? I send written request or LA fitness sends me a form?)Whichever, NO ONE told me either. PLEASE, SOMEONE call this number 949-258-7200 and ask for Nick &quot;B&quot; who has not been taught that the customer is always right or good customer service at all! Short of calling me a liar he was not understanding at all. Nick &quot;B&quot; never even gave me any feeling that he would do ANYTHING for me. I told him over and over that it was obvious I did contact the club because I froze my acct in July, and that someone dropped the ball by not informing me of needing something in writing to cancel personal training. I know 100% I spoke about the personal training to that club because I would not have been able to afford it it even if I did want it. I knew several months prior that and end date was August 2012 and could not afford even 1 more month of being charged. The fact that LA fitness can not credit me back 2 months of personal training fees of 192.00 is unfair. I asked Nick &quot;B&quot; to have his boss call me Tom &quot;V&quot; but still have not heard from him. I am in customer service in the FINANCIAL industry - if I treated clients this way I would not have a job. So LA corporate headquarters lets see if you guys care how things are being run.

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