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**We got physically threatened by a UPS driver in San Francisco mall, TWICE.**<br /> <br /> I am working with UPS, FedEx and DHL for the past 6 years and I never had to face such a relentless employee who is rude and aggressive.<br /> <br /> Last week, the UPS driver at Westfield mall in San Francisco parked his cart too close to our store, in order to take a personal phone call. He was shouting and screaming on the phone, next to customers, and when my employee politely asked him to move his cart aside, he started shouting at him and physically threaten him. When a mall management representative came the UPS employee said said to him (the mall representative) &quot;I can punch him (my employee) in front of you and none of you can do anything!&quot;.<br /> <br /> Today he was very aggressive to me as well when I asked him if he has our package. He ignored me at first and when I asked him for his name he came very close to me, waiving his hands, and saying &quot;are you threatening me??&quot; and refused to give me his name. He did not wear a name tag as well. And when I said I will complain about him he started laughing and said &quot;from now, I will refuse service to you&quot;. I am the store owner and was polite the whole time. <br /> <br /> I am handling this situation with the mall management and if needed, police and any legal actions needed. My employees feel as if he is discriminating them and they physically do not feel save next to him (he is a very big guy).<br /> <br /> Obviously, UPS is in charge of this misbehavior by not educating their drivers or screening them from the first place. It is clear that he has no limits and is not afraid to be facing any responsibility for his actions.<br /> <br /> Avoid using UPS in the future. A company who has such rude employees does not care about customer service. When I ship a package I pay to the company that pays its employees. So, in other words, I am paying him for being rude and aggressive to my employees. I will instruct all my vendors to ship with FedEx or Post Office instead.


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