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I paid United Airlines $25.00 to check a bag from Des Moines, Iowa to Boise, Idaho. When I arrived in Boise my bag was missing. When I spoke to the baggage agent in Boise I was informed that my bag was still in Denver but would be delivered to my home that evening. When I went on line to track my bag I was sent to several different sites which all informed me that my bag was not in their system. When I called United Bagage tracking I was given another run around. You have failed to live up to your own customer service policy and have caused me a great deal of inconvience, not to mention the loss of all my clothes. I will never again fly United Airlines.


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