Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Flight from DFW to Myrtle beach SC<br /> <br /> Confirmation# <br /> <br /> My fiance Walter Mason arrived to the DFW at 5:20AM for his 6AM flight to myrtle beach sc with the layover in Chicago. When he arrived at the ticket counter he told by the rep that if he needed assistance he had walk down to the 1st check point( so a person has wheelchair assistance is told to walked). Mr.Mason then saw Ana the supervisor and ask for her how could he receive assistance to get to his flight. She looked at him and walked away she never returned. At this point the clock is ticking and this man is hobbling on two bad knees trying to catch his flight. When he finally got to the gate Vanessa told mr mason the flight left 10 mins ago. The plane could still be seen from the window. She closed the door before telling him this. He was told his luggage was on the flight. I had to go the spirit ticket counter in myrtle beach and with the assistance from Mary Christine and the wonderful spirit airlines staff in Myrtle Beach walt would have never received his luggage. He had medication that he had to take and he was told repeatly his bag was sent on to Myrtle beach. It took several attempts to reach out to DFW before they finally assist him with his luggage. There was one spirit agent that tried in the dfw depo.. For the rest of your staff they need a SERIOUS lesson in customer service. From what I understand your staff in Dallas are contract workers and whole attitude is why care. I am a fare club member and never a problem with spirit. The only reason he even agreed to take a flight is because u spoke so highly of your service and motto. But after this incident..I went to a couple of websites and saw there 10xs complaints to compliments for spirit and your staff. Shame on you, that people lives can be tampered and you are not held accountable for the hire on the front to execute basic customer service principles and beliefs. Once again SHAME ON YOU<br /> <br /> The window


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.