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Original Comment I have recently had problems with my track phone. I called the customer service number and was told that the problem was my phone and after being on the phone with their customer servive representative Elmer for almost a half hour that a new phone would be mailed within 5-7 days and that I would be in the service of the Verizon Tower at no charge. When I received the phone I was to call back and transfer minutes, service days etc and return the old phone in the mail. The phone did not come so I called again. This time I was told my phone was out of warrenty and would have to buy a new one by customer service representative Jarvis. I request a supervisor and was informed I would have to buy a new phone and it was my problem not theirs. What a crock! I am 63 and live alone. Is this company just a scam or what?

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