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Redbox is a company who's policy is to attempt to deny any customer service compensation even in instances where they are blatantly in the wrong and at fault. They also refuse escalation of complaints to supervisors, so you are left to deal with a customer service associate who will pacify you with promises of refunds that never occur, CHECK YOUR BANK or CC STATEMENTS CAREFULLY because they draw out the refund process for up to a week so that you will hopefully forget their "refund" offer. I will NEVER use RedBox again, even if they send me 100 free rentals, I wouldn't use them because I don't trust them not to recoup in a nefarious manner.


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