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Original Comment 10/29/12...My husband and I also belonged to Planet Fitness in Burton, MI and have had difficulty in cancelling our membership. In July I sent the certified letter as it stated in the bright pink letter we received, confirmed that they received the letter. We were then told they couldn't cancel it because we still owed them money. I went in to the facility to pay the amount owed and cancel the membership. They actually had to make copies of the letters and certified mail receipt because they couldn't find the ones sent to them.Of course this was after the 10th but I was told by the staff member helping me I wouldn't be charged anymore. On Saturday, October 27th, we received two more bright pink letters in the mail telling us we owed them more money. I took copies of all of my receipts with me. Danielle, the manager, said the account was cancelled in the system and I asked why I received the letters. I was told it was becasuse I came in after the 10th and my contract clearly stated that and since I signed it there was nothing she could do...she just kept saying I signed the cancellation contract-therefore I owed them the money. As I was paying the amount they said I owed I asked for the owner's information and she said she wasn't allowed to give that out. I asked for corporate's phone # and she told me to look it up on the internet. I then spoke with the General Manager, Matt, all he kept saying was he was sorry and that all he could do would be take it off my bill if I came back in to sign up---that will NEVER happen. I will never recommend planet fitness to ANYONE. Most companies will try to do something to keep the clients and customers happy - NOT PLANET FITNESS -they just want your money and that's it. As another writer stated - I will be contacting the better business bureau and the Attorney General. I followed all of their rules and was still penalized...What a SCAM...also I noticed while I was waiting for Danielle to pull my records that laying face up on the counter were folders with, what I suppose are new clients papework, that had the names and blank checks or deposit slips with their account and routing numbers on them---VERY, VERY unprofessional and unsecure. Glad I didn't renew and give them my new credit card #...

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