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Original Comment I hope that someone at Toyota, besides customer service, will read this and make a sincere effort to provide real customer service. We own two Toyota's that were bought new, a 2008 Camry and a 2006 Scion xB. The Scion does not have cruise control. I cannot drive it on longer trips without cruise control because of physical problems.<br /> I inquired about having cruise control installed either after-market or official Toyota made equipment. Customer service in Torrance, Calif. responded with a curt reply essentially saying &quot;forget it,&quot; it won't happen. The dire warnings against having a universal unit installed included possible vehicle malfunction, violation of laws, and I guess maybe even death. When I then inquired about Toyota products, the answer was, again, essentially &quot;forget it.&quot;<br /> I refuse to believe that a cruise control cannot be installed on the Scion that will function adequately. How about one that is installed on the newer Scion xB's? Why wouldn't that work? The email response from Calif. ended with something like, &quot;if we can be of further service don't hesitate to contact us.&quot; Well, what good would that do? Customer service is supposed to help solve problems, not &quot;blow somebody off.&quot;<br /> As much as I like Toyota's, they are not the only quality vehicle available. Of course with such a big company &quot;collateral damage&quot; of losing a customer is of no concern, just part of the business.

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