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Original Comment Acknowledgement (KMM12969829V51154L0KM)<br /> Date: Thu, 25 Oct 2012 19:13:10 -0400<br /> We were contacted a couple of days ago about this complaint but nothing was resolved. We would still like someone to explain why we cannot receive the value of the certificate that we paid for. We are not asking for anything extra, just what we were entitled to. We don't believe this issue of being told by RCI that we didn't have a certificate only to have it found months later was our fault and yet we are the ones being penalized. <br /> <br /> We would like the issue corrected by making things as they should have been. We are not looking for an extension of the certificate. We want to have been able to use it like we should have in the first place. We have a trip booked for this coming Feb. Even though it is not prime season at the resort we booked, we were told that we would have to pay an additional $400 or so to use the certificate for this resort. If we were refunded the difference of what we paid and this yet-another-additional-fee, then it would be as if we redeemed the certificate and all would be back to normal. Everyone would be exactly as they would have been had we redeemed our certificate. Please explain why this is not possible or explain how we can escalate this matter.<br /> <br /> Thank you

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