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I agree with Jim W who on 8/17/12 12:35PM wrote regarding Automatic Renewals (see below). While there is mention of this buried in the Club's Terms &amp; Conditions, who reads these??? I have been out of town for the past month dealing with my mother's death &amp; funeral so any emails they say they sent warning me of this (which I can't find) would not have been read until now. My membership expired &amp; was renewed just two days ago &amp; is still a pending charge in my cc account. This airline is apparently so hungry to rip people off that even with this information, they still refuse to refund my money.<br /> <br /> When I asked to speak to the Supervisor's (Jude Correya) superior, I was told he has the last word &amp; no one above him could help or even be contacted. He even refused to give me the corporate office phone number!!! HE WAS IN CHARGE. He was rude, abrupt &amp; needless to say, unhelpful. I found the number online &amp; called but of course got a message that they didn't accept customer service calls.<br /> <br /> Even with magazine subscriptions you cancel, you are refunded the unused portion. Who doesn't do this? What kind of business practice &amp; customer relation is this? I have 1000's of facebook &amp; twitter followers - they will be putting out the word to boycott this customer unfriendly airline.<br /> <br /> Spirit Airlines. Who is on your marketing team? What horrible press &amp; negative customer relations are you hoping for? In this day of businesses vying for your business and loyalty, do you really think this is the way to go?<br /> <br /> I was just cancelling my membership until I had the opportunity to fly with Spirit again. Do you think that will happen now? I think NOT. And looking over all these unflattering comments I don't expect you to be in business the next time I go to fly anyway. What a poor decision you guys are making - but hey, that's you choice. But we also have a choice - something you seem to have forgotten.<br /> <br /> The following is what Jim W had to say:<br /> Apparently, there was an automatic renewal for the club membership I was not aware of. I do not get enough value with this service, WAS NOT MADE AWARE THERE IS A AUTOMATIC RENEWAL, AND DID NOT AUTHORIZE THIS TRANSACTION. I have cancelled my membership and do not intend to use it again. It was never disclosed to me nor was I ever notified that I would be charged again, if I had been notified, I would have cancelled prior to the auto-renewal date. <br /> <br /> Calvin Herman $9 FAre Club customer service stated that my membership has been cancelled and that Spirit Air policy is that the membership fee is non refundable. I tried to resolve this issue by speaking with his supervisor. After being placed on hold in excess of 20 minutes, I spoke Mr. Nick Adams, and was also informed by him that the fee is non refundable and there was nothing I could do about it. When speaking with him his tone was very bad mannered and unpolished.<br /> Jim W 8/17/12 12:35PM


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