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Hello Mr. or Ms. Redbox manager,<br /> If you do not handle customer complaints, please direct my missive to the proper target!!!<br /> <br /> I have spent three hours total in trying to find an intelligent employee to communicate my dissatisfaction with your service. The original complaint has now become secondary to the original problem!<br /> <br /> This is the story...<br /> I have a teenaged patient in my care. His condition is terminal. We have used gamefly, blockbusters and Redbook for entertainment. There was a party planned over the release of Halo4. Such joy on the faces of our young guys over this Xbox game. Their parents were probably not so thrilled, but to see a ca<br /> Cancer victim smile is a gift we treasure. Yesterday at 11 I turned in, setting the alarm to ring early. The Halo4 was advertised ads coming out tomorrow!<br /> In the am I logged in and found... Nothing! The reminder to reserve was still on the site, but nothing in the list mentioned the release or delay. Driving 45 minutes to the nearest kiosk, again &quot;nada&quot;.<br /> I called the #, to speak to a flat voiced young man who ledme around in circles until I requested a superviser. He asked me &quot;why&quot;. Wow. It should have tipped me off. This first name only young man could have been a clone. He could only explain that Redbox didn't have not deliver the product, there was no guarantee.<br /> BTW I waird 8.30 min to speak to him.<br /> At home, I got a live chat with. kaylee. Evidently it was not to be released until Dec except that there were a few copies in kiosks here and there. I have osted my experience on Facebook and called all my friends for a boycott. <br /> Your employees should be given power to remedy angry customers. Maybe even a free movie pass I could have taken to hospice. Or a sincere apology. <br /> If I was your employee I would have found out if any copies had been sent to Maui. And I would have fixed the web info to reflect current conditions.<br /> I would love some acknowledgement of this communication.<br /> Aloha<br /> C Newport


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