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Original Comment DEAR MR ROBORT DOTSON I HAVE BEEN A T-MOBILE CUSTOMER FOR ABOUT SEVEN YEARS. I REALLY DO THINK T-MOIBLE CUSTOMER SERVICE IS REALLY TERRIBLE. I BOUGHT A PHONE FROM T-MOIBLE JUST ABOUT AYEAR AGO AND IT WAS DEFECTIVE. MY HOTSPOT DIDN'T WORK AND MY BLUETOOTH WAS NOT WORKING AS WELL. SO I CALLED T-MOBILE CUSTOMER SERVICE AN SPOKE WITH A REP. AND HE ADVICE ME TO SEND MY PHONE INTO THE T-MOIBLE RETURN CENTER. HE ALSO ADVICE ME THAT IT WOULD 7-10 BUSINESS DAYS. SO THATS WHAT I DID, I SENT MY BACK COVER ALONG WITH MY BATTERY TO TH RETURN CENTER. I WAITED 7-10 BUSINESS DAYS AND I RECV., MY A NEW PHONE BUT THERE WAS NO BACK COVER OR BATTERY. AS SOON AS I RECV., MY NEW PHONE I CALLED T-MOIBLE AGAIN AN SPOKE WITH A REP. AGAIN. AND ADVICE HER THAT I DIDN'T RECV MY BACK COVER OR MY BATTERY BACK FROM THE COMPANY. SHE ADVICE ME THAT I NEED TO GO TO THE STORE AN BUY ANOTHER ONE, WHICH IS UNACCEPTABLE AND ASK TO SPEAK WITH A SUPERVISOR AND I SPOEK WITH CHRIS. I ADVICE CHRIS WHAT HAPPEN AND HE SAID IN HIS EXACT WORDS I WILL GET YOUR BATTERY AN BACK COVER OF YOUR PHONE BACK TO YOU I WILL SEND A TEAM DOWN TO THE WAREHOUSE TO RETRIEVE IT FOR YOU MR. BROWN. THE NEXT DAY I RECV. AN EMAIL FROM T-MOBILE STATING THAT I WILL NOT BE RECEIVING MY BACK COVER AND MY BATTERY BACK. BASCIALLY WHAT CHRIS A SUPERVISOR FROM T-MOBILE TOLD ME WAS LIE TO GET ME OFF THE PHONE AND THAT'S COMING FROM SOMEBODY YOU GUYS HIRED. IN THE MEAN TIME WHILE IM TRYING TO SEE IF I CAN RECV. MY BACK COVER AND BATTERY I TRIED TO POWER UP THE REPLACEMENT PHONE AND IT DOES NOT WORK. SO I PROCEEDED TO CALL T-MOBILE AGAIN AN SPEAK WITH ANOTHER REP., WE TRIED TO TROUBLESHOOT THE PHONE AND ALSO DID A FACTORY RESET. PHONE STILL DOES NOT WORK. SO THE REP TOLD ME TO SEND THE REPLACEMENT PHONE IN WHICH IS VERY RIDICULOUS BECAUSE IF T-MOIBLE IS MILLION DOLLAR COMPANY THERE SHOULD BE KNOW REASON THEY ARE SENDING CUSTOMERS A DEFECTIVE PHONE WHICH IS SUPPOSE TO BE A REPLACEMT, AND NOW I HAVE TO SPEND MORE MONEY THAT I AM NOT GOING TO GET BACK TO SEND T-MOPIBLE THE PHOEN BACK, AND WAIT ANOTHER 7-10 BUSINESS DAYS WHICH IS NOT MY FAULT AND IM PAYING FOR SERVICE THAT I CANT USE BECAUSE I DON'T HAVE MY PHONE. <br /> <br /> <br /> <br /> NOT TO MENTION I SENT THE REPLACEMENT PHONE BACK IN ON 10-24-12 NEXT DAY AND IT WAS DELIVERED 10-25-12 SO IF I CAN COUNT RIGHT 10/26, 10/29 , 10/30 , 10/31/12, 11/1/12 , 11/2/12 , 11/5/12, 11/6/12, THS IS GOING ON THE 9TH DAY AND I STILL HAVE NOT HEARD FROM ANYBODY AT ALL I CALLED T-MOBILE AROUND THE 5TH BUSINESS DAY JUST TO MAKE SURE EVERYTHING WAS GOING OK, AND I WAS TRANSFERD LIKE FIVE DIFFERENT TIMES AND ALL OF THE REPS. WAS VERY RUDE AN NASTY AND ALL THEY TOLD ME TO DO IS JUST WAIT WHICH IS VERY DISRESPECTFUL IN THE TONE HE SAID IT.

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