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Original Comment My husband and I went into the Lenscrafter store located in Salt Lake City, Utah Downtown and ordered two (2) pair of glasses - one pair of regular glasses and one pair of reading glasses. We were promised the reading glasses the next day but when we called, the glasses were not ready to be picked up. Upon waiting another day, a call was placed to the store to see what was going on and was informed that the machine was down and they did not know when the glasses would be ready. This is the reading glasses only. We were informed when the order was placed that the regular pair of glasses would take about 7 -10 days which we understood. <br /> When speaking to the Store Manager, I was informed that he would give up $100 back if the reading glasses were not ready by 5 pm that day and he would call and let me know and then, he would like into providing us another refund because of the inconvenience and time it was taking. Call was placed to me at 4:48 pm to inform me that the reading glasses were ready for pick up but when confronted about the refund due to the inconvenience, the Store Manager back out on any money back. At that point in time, my husband and I proceeded to go to the store to pick up the reading glasses and talk with the Retail Manager about what she could do. Retail Manager declined any refund of any kind. I made the decision to cancel the entire order and request full refund. From my experience, I am very unhappy with the service and the breach of promise which was provided to me when requesting compensation for the inconvenience.

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