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Original Comment Samsung is clearly an unethical and unscrupulous corporation that has little regard for the consumer, their products, and their services. <br /> Samsung products are poorly designed, and manufactured resulting in frequent malfunction and costly repairs. The components used in their manufacture are inexpensive and inferior quality and generally break. They are about selling products and DO NOT HAVE A CORPORATE STRATEGY that addresses service issues. <br /> Samsung also contracts with incompetent repair centers for warranty work (our experience) or will replace defective products with yet another refurbished item...you just cannot win with this company! Be wary when they offer a replacement item without warranty, it is more than likely a refurbished item. This just keeps the repair cycle going ad infinitum! <br /> <br /> Samsung has numerous Class Action Lawsuits that best serve the Attorney's filing them than result in any effective resolution for the consumer.<br /> My suggestion is to file a complaint with the New Jersey Office of the Attorney General, Division of Consumer Affairs where Samsung is headquartered: phone (973) 504-6200 or email at [email protected] <br /> Also contact the Federal Trade Commission<br /> http://www.ftc.gov/bcp/consumer.shtm <br /> This will alert these agencies to the severity of the issues consumers are facing with Samsung products and the lack of resolution provided by Samsung Customer Service. You just have to look at the reviews to see how many people are dealing with issues and this is only the people who take the time to voice their opinion. I will never buy any Samsung Products ever again after the run-around we faced with our TV issue. Good Luck!

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