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Original Comment Hello First I would like to say my name is Derick Adams. I would also like to give kudos to a Ms. Jennifer Geiger.Ms.Geiger is the perfect example of a dedicated,caring employee. Jennifer cares about people and tries to help them to the best of her ability. Jennifer works at the south Daytona Florida branch. On the other hand you have a Vice President named Shelly Randazzo at the same branch who should not be in the position she currently holds. She has no compassion for the people who enter her branch. Two weeks ago i had a bad experience with Ms.Randazzo I entered the bank already stressed because I am trying to make ends meet for my family due to the fact that I was layed off my job in July. I came to ask if she could wave a fee of 104.00 so that I can by food for my family,and she told me no that is not her problem. When I left the bank I felt worse than when I entered. This happened two weeks ago and it still bothered me so much that I could not forget it. My wife and I have been with Suntrust Bank about 3 or 4 years. I know that my account has been in the red more often as of late,but I always clear it up. I am currently in the red,but my 550.00 unemployment check will be in there in the A.M. Last year this time things were different for my self and my family I keep my faith in God and try to just keep it moving. I am 56 years old and have never contacted a corporate office of any kind,but this incident really wore on me for two weeks. I Understand policy and procedure,but a bank vice president should be able to communicate much better than Ms. Randazzo.<br /> <br /> <br /> <br /> Thank you for your time.<br /> <br /> <br /> <br /> <br /> <br /> <br /> P.S. Please give Jennifer a pat on the back.

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