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Original Comment I placed a 3 pc. crib set with a hutch on October 25, 2012. I checked the status of the order on the 3rd of November and they told me they should be contacting my son by the 8th of November for a delivery date for it to be delivered. I went on today since he never heard from anyone and the order was canceled. I called the furniture deparment and spoke with a CS rep named Suzie. She told me the order was canceled since the dresser was on back order. I never received a call about the order and to be advised the order was canceled. Suzie went in and made a order for each individual piece at the same price and waved the shipping charge. She was very helpful, but I am not a very happy customer of JCP. I think if an item is being canceled due to someone on backorder then we should be notified. Our new grandson is due on the 15th of November and now he will not have his crib set in his room. I feel their needs to be better CS with someone checking the orders just not canceling them and not contacting that customer.

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