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Original Comment Customer service representative (on-line order) was rude. Spoke to me as though he were reprimanding a child - "you listen to me." I merely wanted assistance with a problem encountered with the delivery of a stove (I have purchased $4,000 in appliances within the past three weeks). When I asked if he could assist me with resolving my problem, he hung up. I have worked with the public for over 42 years and was perplexed by the attitude of this individual. With the number of perope out of work, I am sure there is someone who could fill the shoes of this jerk. If this is the best Sears has to offer, in terms of employees, we all all screwed. I had to call my salesperson to get the advice I needed to resolve my problem. Rest assured, this is not the first time this employee has pulled this stunt and it will not be the last time. If this is the way Sears allowed their employees to treat paying customers, I surprised they have not gone out-of-business years ago.

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