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Customer service representatives are jerks. First I got someone on the phone who barely spoke English (call probably routed outside the US). Like the first rep, I had to be transferred. The third rep., the jerk, resolved my problem by hanging up. Hung up! Can you get to that? After paying my hard earned money for a major appliance and not being totally satisfied with the delivery process, this jerk hung up. I know at least two dozen people who would love to have that job. Corporate better get a handle on who they hire. Customer Service training should be next on the list. Had stopped shopping at Sears, decided to go back, and look what happened.


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