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Original Comment Upon entering your Windward mall store (Kaneohe,Oahu,HI) we wre approached by a gentleman who offered his assistance if and when we needed help. That was cool. Shortly after another employee(female) came up & also offered assistance. When we had decided to make a purchase we walked over to the first gentleman to seek his help & the female employee came running over practically shouting to come & see her for help. After inquiring about the no contract phone we asked if our current plan could be transferred as to we had just "topped Up" on minutes just 2 days prior, we were told "No" but she would check at which time she did and then said oh, okay it's saying you can. Great, we thought! She then got off the computer and told us that we would have to purchase a whole new plan and no our top up minutes could not be transferred. We're talking $25.00 to just forget about! Wrong suggestion for me to go with so I said I would call the company myself and I did. I was assured I could transfer the minutes over but they would need a serial number off the new phone. I mentioned to her about & was told "I couldn't get it until I purchased phone" DUH! After phone was purchased I asked if they or she would be able to set up the transfer for us (cuz I know they do that) and she about flat out refused to do itr! So I asked if there was someone else who could help us and she told me "well, I'm actually the wireless tech!". Big deal!! So we walked out of the store with the phone but no friendly service by anyone who was willing to go the extra mile. I came home & did it myself and thought that your employees sell or represent many different phone service companies through your store. However, with service or should I say lack of service like that, they are making all the many different companies look really Bad. I hope you look into this matter and this person and all the other employees you hire to represent your company and have them take some customer service classes! The Lord only knows they need it and so do you if you continue to hire people who lack people skills like this one. By the way, it took place on Nov.11,2012 @ your Kaneohe store in Windward mall, Kaneohe, Oahu, HI at approximately 3:45pm.

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