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While Thrifty in Kona, HI had offered the better deal amongst it's competitors and the guys at their depot were very helpful, the customer service reps over the phone are just terrible. They don't care about their customers and were so rude that she said ok well there is nothing we can help you with so I will be ending this call. She even had the nerve to say that the manager wasn't in and therefore she had full autonomy on every decision and refused to escalate my complaint. <br /> <br /> Complaint: Guys at the depot lied to me about how payment was made, was charged extra fees from my bank because of it.


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