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Original Comment On October 29th,(before Sandy storm) I contacted your office here at New York City and reported a gas smell in the house. Yor technitian did not find anything wrong with the gas lines, but he found and installation error of the hot water heater. Your technitian locked the gas line and said it will be conected as soon as the error was corrected; and left us without heat and hot water. Sandy (hurracaine)came in the next day. We could not have the error repaired until the 1rst of November, that day I called National Grid. Up until now November 13th your service has not been restored. At first they gave us a date for Nov. 8th. On 8th. I found a message in my answering phone asking us to contact them the 13th for a new appointmentthe. I contacted the supervisor on the 8th. and I described my home situation, my mother of old age (81) and my grand children of ages 3 and 5 years and 3 more of us. I had to send my mother to a relative upstate New Jersey, but the rest of us remained at home. He responded that there were other emergencies and that we had to wait until the 16th. The lock of the gas supply to my home had nothing to do with the hurracaine. My family and I feel that what is happening to us is a total abuse from your company. Unfortunatelly there is no other provider that has that complete control as your company seems to have over the service you provide. We wish we could be able to change service provider but you are a MONOPOLY that is why you abuse your clients.

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