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I had a gift card for Sears and went to the Avon, IN store to buy a replacement work light for my workbench. Although the store was aesthetically pleasing, that was the only positive thing I can say about my shopping experience. No one asked if they could help me. When I found the work lights, there was only one of the kind I wanted and it was bent. I decided to pick the next higher-priced model, which was in a crushed box. I took out the light to ensure it was in good condition, noted the price on the box and went to the cashier to pay for it. After waiting for a couple of minutes, someone came to the cash register to wait on me. The item rang up several dollars more than the price noted on the display; when I mentioned this to the cashier, he went back to verify the price, came back, said nothing and then corrected the price and took my gift card in payment. I taught customer service techniques for many years and must say that all the negative actions that I talk about in training were demonstrated in that one transaction. <br /> Tonight I saw on the national news that an adjustable wrench designed, developed and made in the USA and exclusively sold by Sears until this year has been replaced by one selling for the same price that is made in China. Because of this, 31 employees in the American plant have been laid off. Poor judgment, Sears. Not only have I seen Sears demonstrate inferior customer service, but also I've now seen Sears failure to support &quot;made in America&quot;. I have a small amount of money left on my Sears gift card, but have decided that I no longer want to do business with Sears or its affiliates and will give the card to someone who doesn't mind inferior customer service. As for me, I will spend my money at Sear's competitors' stores where I'm greeted at the door, ask me if they can be of service, and sell American whenever possible.


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